SHIPPING POLICY

All our orders are shipped from our warehouse and we process the orders within 2 working days. Shipping charges depend upon the order weight and we charge you as per the shipping matrix provided by the courier companies. Tracking details for your order will be updated in your account once the order is confirmed for processing.

All the products shipped from us are uninsured. We do not take any responsibility for any losses, damages or delays occurred.

However, Products above 3500 Rs. are eligible for INSURANCE wherein we send your shipment through Shiprocket via SECURED SHIPMENT and in case of theft or damages the product value upto 80% can be claimed if all the necessary required proofs submitted by you are legit and approved by SHIPROCKET.

(For SECURING YOUR SHIPMENT, Choose INSURANCE as SHIPPING option at CHECKOUT)

SECURED SHIPMENT SUSPICIOUS DELIVERY

If you receive the package in a suspected tampered/damaged condition-

• A single legit video needs to be made which shows the shipping label with clear AWB number
• and in continuation video of the box from all sides and then the unboxing of the product
• click atleast 5 clear images showing the box label with AWB number, box image, product image.
• share us the above mentioned images and video immediately on whatsapp (9729007948) stating your order number (AR1234)
• Our team will inspect the data if found legit then we will share your data with shiprocket team as a complaint along with our packaging video and if claim approved by shiprocket we will then process your refund.
• The process will take 2-3 weeks so kindly have patience.

You will be provided an invoice in all instances where payment is involved.

Any part or whole of the order, if declared out-of-stock, will be notified to the customer. We will wait for your response for 2 business days before processing the part order. In failure to do so, the order will be shipped as-is. Any amount owed to the customer will be refunded via same mode as the payment made. Please note, out of stock items will not be automatically shipped once the product is back in stock. You will have to place a fresh order and all the other policies apply thereof.

We will not be held liable for delays caused due to factors beyond our control. Any freight charges or delivery charges will not be refunded under any circumstances.

APPROXIMATE TIMELINE FOR PACKAGE TRANSIT & DELIVERY:

Orders once shipped, are typically delivered in 5-7 business days in metros, and 7-10 business days for the rest of India.

*Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

Note:
Team Always Riding India has no control over the courier once the package is handed over and a tracking number has been assigned to the order.

SUSPICIOUS PACKAGE CONDITION ON DELIVERY:

If you receive the package in an open condition or suspected tampered condition, kindly make a proper clear video of the unboxing along with the shipping label with clear visibility of the AWB number.

For any incidents of damages/ theft/lost package or missing contents via any private courier or Speed Post (India Post), Team Always Riding will not be held responsible in any manner.

For any incidents of spillage of liquid items due to courier handling or in transit damage, Team Always Riding will not be held responsible in any manner.

MANUFACTURING DEFECTS EXCHANGE- Each manufacturer has its own warranty policy. Always Riding will assist customers with their warranty; however Always Riding does not provide any direct warranty or exchange on any item sold.

All our products come after a quality check from manufacturer; however if still there is any manufacturing defect found in your product you do not have to worry as we will assist you with getting it replaced or repaired from the manufacturer.

• To determine warranty requirements for a specific item, please contact the manufacturer directly using our Invoice or contact us for assistance. 
• Please note warranty processing may take 2-4 business weeks and will be subject to the individual manufacturer's policies and discretion.

 Disclaimer Note: 

Certain Items are disallowed for Returns / Exchanges / Both as applicable exclusively to them.

• No Returns & No Exchanges
• ONLY Size Exchange in Apparels & Boots (depends on availability)
• All products bought at a discount, annual sale, flash sale and/or at low price below MRP, will not be eligible to return or for warranty claim of the product/s that You have purchased from alwaysriding.in
• Helmets have very particular sizing so please carefully check the size chart provided in the description, sourced from respective brand's sizing and accordingly place your order as Always Riding will not be held responsible for a return if it is snug fit or doesn't fits. 

All Products must be returned in unused, unworn and un-ridden condition to qualify for an exchange.

In the event You receive a damaged / defective product or a product that does not comply with the specifications as per your original order, You are required to get in touch with the customer service team within 24 hours of receiving the order, through any of the below mentioned channels:

Sending an email at hk@alwaysriding.in;
Call support at 9729007948, Monday to Saturday from 11:00am to 6:30pm.

Upon receiving Your complaint, Always Riding shall verify the authenticity and the nature of the complaint and if Always Riding is convinced that the complaint is genuine, Always Riding will process your request for a replacement. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, Always Riding reserves the right to take necessary legal actions against You and You will be solely liable for all costs incurred by Always Riding in this regard.

Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered. If You observe that the package is damaged or tampered, request You to refuse to accept delivery and inform Always Riding at the earliest. Always Riding depending on the nature and category of the product may restrict the return process of the product.

Each manufacturer has its own warranty policy. Always Riding will assist customers with their warranty; however Always Riding does not provide any direct warranty on any item sold.

In order to return any products sold through the Website, you are required to comply with the below mentioned conditions, viz:

Please notify Always Riding of the receipt of a damaged/ defective product/service within 24 hours of delivery to You. If You are unable to do so within 24 hours, Always Riding shall not be held liable for the failure to replace the order;

Products should be unused. Any merchandise or parts, which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received, cannot be returned.

All returns should be shipped to :
ALWAYS RIDING
PLOT No.174, Sohna Road, Islampur, Sec-33
Near Samvit Hospital, Gurugram-122001
HARYANA
India.
Contact-9729007948

Please retain your return tracking information. Always Riding is not responsible for any packages lost during return shipment. You will receive a confirmation email from Always Riding when your return is processed.

Questions / Concerns:

• If anything is unclear or if you have a special circumstance, give us a shout!
• We can be reached via whatsapp, phone or email.
• We expect the product(s) not to be worn or used in any other way and in original (new) condition, including all labels and the original invoice should be accompanied with the above mentioned return form filed with all details.
• Any signs of usage or abuse to the products is NOT acceptable.
• Road usage will void all return/exchange requests. 
• Returns/Exchanges/Refunds NOT valid on electronic devices such as communicators, action cameras, bluetooth kits or related accessories.
• Returns/Exchanges/Refunds NOT valid on spares & helmet accessories such as visors, spare parts, anti fog lens, vents assembly and inner paddings.
• The withdrawal period will expire after 48 hours from the day on which you acquire -or a third party other than the carrier and indicated by you acquires- physical possession of the product(s).
• You are responsible for all shipping costs associated with getting your order back to the warehouse address as specified to you from our Team.
• For customers in any location, you have the option of using the carrier of your choice to return your order to us.
  
  We recommend shipping with a method which includes online tracking option and insurance for your return shipment.
  
  Choose your local courier partner
  

• Physical Courier Tracking Receipt should be emailed to us at hk@alwaysriding.in for our reference.
• All shipping costs applicable for returning the items are to be borne by the customer.
• Any loss, theft, damage to articles in transit while returning the products is at customer's risk.
• TO PAY / COD will NOT be accepted by us at the time of arrival of returns at our address.
• Once package is delivered to our address, it takes up to 3-5 business days for us to open/unbox and evaluate/inspect all returns before we email you our feedback. 
• You will receive a confirmation email from Always Riding when your return is processed which will include the full details of applicable refunds if any or further steps to proceed with product exchange or store credits/ Refund to original source of payment.
  
  For Exchange Orders:
  
  
• Applicable Reshipping Courier & Forwarding Fees for the new shipment (exchange order) will be notified to you by our team.
  Once paid , the exchange order will be released for dispatch by our logistics team.
• Limit to One Exchange Request per Order (Multiple Items Allowed) Note:
  • There is a limit to only one (1) return request as per applicable item(s) for each order.
  • Multiple exchange requests will NOT be applicable for the same.
    Further explained as below:
    The exchange order once delivered is not valid for any further exchanges / returns.

For Refunds:

• Refund will be processed as per physical restocking inspection to validate the acceptable condition of the said order.

We shall reimburse all payments, excluding the initial costs of delivery

• If you have used any of the payment gateways on our website while placing your order, a 5% deduction shall be made on the total paid order value.
  This is the non-refundable commission that the payment gateway charges us for inbound & outbound transaction. 
• The refund amount is explained in details as below:
  
  Applicable Refund Amount* =A minus B minus C
  
  Values Defined as below:
  (A) is Total Amount Paid for Order
  (B) is 5% payment gateway fees applicable on Total Order Value Paid.
  (C) Courier Fees for the first shipment as incurred to us as per actuals.
  
  The Applicable Refund Amount* will be credited to the original source of payment within 7-14 business days after diligent inspection of the returned items at our warehouse.

Apparel and Helmets:

• Helmet Trials:
  It is advised to try the size & fit of the helmet directly as delivered.
  Special Note:
  Peeling off the protective sticker from the helmet's primary visor or sun visor or antifog lens will be termed as used and non returnable.
• Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
• Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.
• Un-used items that are returned with damaged packaging or missing tags, components, covers, accessories, manuals or hangers may be returned back to the customer or subject to an additional processing fee of up to 50% of the product cost based on the availability of those missing or damaged components.

Defects:

• Each manufacturer has its own warranty policy.
• Team Always Riding will assist customers with their warranty; however Always Riding does not provide any direct warranty on any item sold.

 Order Cancellation / Modifications:

• If you change your mind, act quickly!
  We turn around and process orders as per applicable order queue.
• Order Modifications:
  (Applicable only if the order is yet to be shipped out)
  If there is any changes to be made, please write to hk@alwaysriding.in with the registered order ID (example: #AR12345) with the description of the updated to be requested.
  
  
  • Changes in Size / Color
  • Shipping Address / Contact details
  • Additional Items to existing order

• Order Cancellation:
  
  
  • Scenario 1: Order is not yet shipped from our warehouse
    In this case 5% payment gateway fees on total paid order value will be applicable for deductions.
  • Scenario 2: Order is already assigned to a courier partner
    In this case, Refund applicable will comprise as below:
    (A)5% gateway fees of total order value
     +
    (B) Actual Courier Fees (Forward & Return to Origin) for the said shipment.

Warranty:

• To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance.
• Please note warranty processing may take 2-4 business weeks and will be subject to the individual manufacturer's policies and discretion.
• Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.

For any further queries, email us at hk@alwaysriding.in

Cash On Delivery Policy- 10% amount of the total bill needs to be paid upfront including Shipping charges and rest 90% shall be paid at the time of delivery.

How to place COD order?

 - After choosing your product you will see below options

• Select COD or ADD TO CART

- After adding the product to your cart you will see below options

• Select Partial Payment option

• After entering your address on checkout page you will see below options

(Amount figures are hypothetical)

• Remaining Amount 90%  (Rs.7635) is generated as a temporary coupon code which HAS to be PAID at the time of DELIVERY.

• Total Amount (Rs.415) is the amount you need to PAY NOW to confirm your order.

*The 10% amount paid is non-refundable.

WARRANTY ASSISTANCE POLICY

MANUFACTURING DEFECTS- Each manufacturer has its own warranty policy. Always Riding will assist customers with their warranty; however Always Riding does not provide any direct warranty or exchange on any item sold.

All our products come after a quality check from manufacturer; however if still there is any manufacturing defect found in your product you do not have to worry as we will assist you with getting it replaced or repaired from the manufacturer.

• To determine warranty requirements for a specific item, please contact the manufacturer directly using our Invoice or contact us for assistance. 
• Please note warranty processing may take 2-4 business weeks and will be subject to the individual manufacturer's policies and discretion.

The manufacturers and importers that we represent are the very best in the business. The brands that we carry are ones that you, our customers, have asked for. As such, all of the products that we carry are of the highest quality. Except when otherwise stated, the only warranties applying to materials sold are those, if any, specifically provided by the manufacturer/importer to be honored by the manufacturer/importer.

As sellers, we make no warranties, expressed or implied, of performance, merchantability, workmanship, quality, durability, suitability, or non-infringement including those instances where changes, alterations, or modifications are made in materials at the request or instruction of the purchaser. In no event shall we be liable for any incidental, special, indirect, punitive, lost profits or consequential damages of any nature.

The warranty requires to be registered with the relevant brand, as per the
manufacturer/importer policy. However, we take full obligation to assist our customers in the process of applying for warranty and ensuring it reaches the right inbox. The final decision always rests with the manufacturer/importer.

You can write to us at hk@alwaysriding.in or connect on 9729007948 regarding your queries.