MANUFACTURING DEFECTS EXCHANGE- Each manufacturer has its own warranty policy. Always Riding will assist customers with their warranty; however Always Riding does not provide any direct warranty or exchange on any item sold.
All our products come after a quality check from manufacturer; however if still there is any manufacturing defect found in your product you do not have to worry as we will assist you with getting it replaced or repaired from the manufacturer.
- To determine warranty requirements for a specific item, please contact the manufacturer directly using our Invoice or contact us for assistance.
- Please note warranty processing may take 2-4 business weeks and will be subject to the individual manufacturer's policies and discretion.
Disclaimer Note:
Certain Items are disallowed for Returns / Exchanges / Both as applicable exclusively to them.
- No Returns & No Exchanges
- ONLY Size Exchange in Apparels & Boots (depends on availability)
- All products bought at a discount, annual sale, flash sale and/or at low price below MRP, will not be eligible to return or for warranty claim of the product/s that You have purchased from alwaysriding.in
- Helmets have very particular sizing so please carefully check the size chart provided in the description, sourced from respective brand's sizing and accordingly place your order as Always Riding will not be held responsible for a return if it is snug fit or doesn't fits.
All Products must be returned in unused, unworn and un-ridden condition to qualify for an exchange.
In the event You receive a damaged / defective product or a product that does not comply with the specifications as per your original order, You are required to get in touch with the customer service team within 24 hours of receiving the order, through any of the below mentioned channels:
Sending an email at hk@alwaysriding.in;
Call support at 9729007948, Monday to Saturday from 11:00am to 6:30pm.
Upon receiving Your complaint, Always Riding shall verify the authenticity and the nature of the complaint and if Always Riding is convinced that the complaint is genuine, Always Riding will process your request for a replacement. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, Always Riding reserves the right to take necessary legal actions against You and You will be solely liable for all costs incurred by Always Riding in this regard.
Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered. If You observe that the package is damaged or tampered, request You to refuse to accept delivery and inform Always Riding at the earliest. Always Riding depending on the nature and category of the product may restrict the return process of the product.
Each manufacturer has its own warranty policy. Always Riding will assist customers with their warranty; however Always Riding does not provide any direct warranty on any item sold.
In order to return any products sold through the Website, you are required to comply with the below mentioned conditions, viz:
Please notify Always Riding of the receipt of a damaged/ defective product/service within 24 hours of delivery to You. If You are unable to do so within 24 hours, Always Riding shall not be held liable for the failure to replace the order;
Products should be unused. Any merchandise or parts, which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received, cannot be returned.
All returns should be shipped to :
ALWAYS RIDING
PLOT No.174, Sohna Road, Islampur, Sec-33
Near Samvit Hospital, Gurugram-122001
HARYANA
India.
Contact-9729007948
Please retain your return tracking information. Always Riding is not responsible for any packages lost during return shipment. You will receive a confirmation email from Always Riding when your return is processed.
Questions / Concerns:
- If anything is unclear or if you have a special circumstance, give us a shout!
- We can be reached via whatsapp, phone or email.
- We expect the product(s) not to be worn or used in any other way and in original (new) condition, including all labels and the original invoice should be accompanied with the above mentioned return form filed with all details.
- Any signs of usage or abuse to the products is NOT acceptable.
- Road usage will void all return/exchange requests.
- Returns/Exchanges/Refunds NOT valid on electronic devices such as communicators, action cameras, bluetooth kits or related accessories.
- Returns/Exchanges/Refunds NOT valid on spares & helmet accessories such as visors, spare parts, anti fog lens, vents assembly and inner paddings.
- The withdrawal period will expire after 48 hours from the day on which you acquire -or a third party other than the carrier and indicated by you acquires- physical possession of the product(s).
- You are responsible for all shipping costs associated with getting your order back to the warehouse address as specified to you from our Team.
- For customers in any location, you have the option of using the carrier of your choice to return your order to us.
We recommend shipping with a method which includes online tracking option and insurance for your return shipment.
Choose your local courier partner
- Physical Courier Tracking Receipt should be emailed to us at hk@alwaysriding.in for our reference.
- All shipping costs applicable for returning the items are to be borne by the customer.
- Any loss, theft, damage to articles in transit while returning the products is at customer's risk.
- TO PAY / COD will NOT be accepted by us at the time of arrival of returns at our address.
- Once package is delivered to our address, it takes up to 3-5 business days for us to open/unbox and evaluate/inspect all returns before we email you our feedback.
- You will receive a confirmation email from Always Riding when your return is processed which will include the full details of applicable refunds if any or further steps to proceed with product exchange or store credits/ Refund to original source of payment.
For Exchange Orders:
- Applicable Reshipping Courier & Forwarding Fees for the new shipment (exchange order) will be notified to you by our team.
Once paid , the exchange order will be released for dispatch by our logistics team. -
Limit to One Exchange Request per Order (Multiple Items Allowed) Note:
- There is a limit to only one (1) return request as per applicable item(s) for each order.
- Multiple exchange requests will NOT be applicable for the same.
Further explained as below:
The exchange order once delivered is not valid for any further exchanges / returns.
For Refunds:
- Refund will be processed as per physical restocking inspection to validate the acceptable condition of the said order.
We shall reimburse all payments, excluding the initial costs of delivery
- If you have used any of the payment gateways on our website while placing your order, a 5% deduction shall be made on the total paid order value.
This is the non-refundable commission that the payment gateway charges us for inbound & outbound transaction. - The refund amount is explained in details as below:
Applicable Refund Amount* =A minus B minus C
Values Defined as below:
(A) is Total Amount Paid for Order
(B) is 5% payment gateway fees applicable on Total Order Value Paid.
(C) Courier Fees for the first shipment as incurred to us as per actuals.
The Applicable Refund Amount* will be credited to the original source of payment within 7-14 business days after diligent inspection of the returned items at our warehouse.
Apparel and Helmets:
-
Helmet Trials:
It is advised to try the size & fit of the helmet directly as delivered.
Special Note:
Peeling off the protective sticker from the helmet's primary visor or sun visor or antifog lens will be termed as used and non returnable. - Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
- Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.
- Un-used items that are returned with damaged packaging or missing tags, components, covers, accessories, manuals or hangers may be returned back to the customer or subject to an additional processing fee of up to 50% of the product cost based on the availability of those missing or damaged components.
Defects:
- Each manufacturer has its own warranty policy.
- Team Always Riding will assist customers with their warranty; however Always Riding does not provide any direct warranty on any item sold.
Order Cancellation / Modifications:
- If you change your mind, act quickly!
We turn around and process orders as per applicable order queue. -
Order Modifications:
(Applicable only if the order is yet to be shipped out)
If there is any changes to be made, please write to hk@alwaysriding.in with the registered order ID (example: #AR12345) with the description of the updated to be requested.
- Changes in Size / Color
- Shipping Address / Contact details
- Additional Items to existing order
-
Order Cancellation:
-
Scenario 1: Order is not yet shipped from our warehouse
In this case 5% payment gateway fees on total paid order value will be applicable for deductions. -
Scenario 2: Order is already assigned to a courier partner
In this case, Refund applicable will comprise as below:
(A)5% gateway fees of total order value
+
(B) Actual Courier Fees (Forward & Return to Origin) for the said shipment.
-
Scenario 1: Order is not yet shipped from our warehouse
Warranty:
- To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance.
- Please note warranty processing may take 2-4 business weeks and will be subject to the individual manufacturer's policies and discretion.
- Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.
For any further queries, email us at hk@alwaysriding.in
